| | |
Privacy Policy
GENERAL
Apple A Day Direct Limited understands that many customers value their personal privacy and wish to ensure that any company who provides a service to them will also value their privacy. We therefore guarantee that we will not sell or pass your data to a third party outside of Apple A Day Direct Limited, in the normal course of business, unless that third party requires the data to provide you with your order or in the course of communicating with you as a customer. As part of our customer charter we will process your personal data fairly and lawfully
DATA WE COLLECT
To enable us to process your order we will ask you to provide personal details such as:
Name and Address
Email address
Telephone Number
Payment details
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This information is collected for our internal purposes only and shall not be disclosed to any other organisation except as required by law. We may use "cookies" to collect this information and track your use of this website. For more information about "cookies", please see the Interactive Advertising Bureau's website: http://www.allaboutcookies.org. If you do not agree you can choose to not receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
HOW WE USE YOUR DATA
Our primary purpose in using your data is to provide you with your order. We may analyse your data (or provide your data to agents who are contracted to supply services to us) to create a data profile to enable us to provide a better service to you.
We will keep all your personal information provided by you confidential except that we may use personal information for any of the following purposes:
- Administration, general correspondence, support, profiling and processing (including personalising the Site for your use);
- Contacting you to register your use of the Site, to advise you of any special offers, to notify you of new features or to resolve any queries you or we may have regarding us or the Site or its use;
- Responding to any requests or queries from you;
- Profiling you and the users of the Site;
- Contacting you to notify you of other services or products that might be of interest to you (although you can elect not to receive any of these at any time by contacting us as set out below); and
- Subscribing you to our newsletters or email alerts or online surveys (although you can unsubscribe from these at any time by contacting us as set out below)
YOUR CONSENT TO PROCESSING DATA
By Law we are required to obtain your consent to processing your data. We will assume that you have given your consent to the uses outlined above if you provide us with any data via our web sites or via replies to advertisements. You can advise us that you wish to withdraw your consent by sending us an email explaining the situation to cs@appleadaydirect.co.uk
Where we process or transfer your data outside of what is outlined in "How we use your data" we will ask you to provide your specific consent.
APPLE A DAY DIRECT LTD WEBSITE TERMS OF USAGE
Apple A Day Direct Ltd aims to provide up to date and accurate information on its web site. However there can be no guarantee as to the accuracy of the information on the site.
By becoming a registered user and using the site you are agreeing to the terms of this Policy. This policy sets out how we intend to collect and use any personal information on this site. "Personal information" as used in this policy means information relating to you as an individual such as name, address and contact details. By becoming a registered user or using this site you are agreeing to the terms of this policy and consenting to the processing of personal information as described in this policy; if you do not agree with any of these terms you should not become a registered user and should cease using the site immediately. We will assume that you accept our privacy policy if you use this site. We reserve the right to change this policy at any time by amending the site content.
TERMS and CONDITIONS of SALE
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Apple A Day Direct Ltd and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Apple A Day Direct Ltd, with copyright authorship for this collection by Apple A Day Ltd, and protected by U.K. and international copyright laws.
APPLE A DAY DIRECT Ltd
CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Apple A Day Direct Ltd, whose registered office is at, 1 Malcolm Drive, Surbiton, Surrey, KT6 6QS registered in England and Wales No. 6339744(the Supplier).
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you will be required to pay a charge for delivery and handling of the goods.
3. Payment
3.1 Payment for the goods and delivery charges must be made by any method shown on the Supplier's website at the time you place your order. Payment must be received before the delivery has taken place; this is a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. We reserve the right to refuse delivery.
4.2 We aim to dispatch your order to you in 1-3 business days provided that no additional security checks are required and all stock items are available. (A business day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as .UNCHECKED.. Failure to do so may affect any warranty claims that you make thereafter.
4.8 The Supplier complies fully with prevailing UK/EU Consumer Protection / Distance Selling regulations.
5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Your right of cancellation and return
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
6.2 To exercise your right of cancellation, you must give written notice to the Supplier with details of the goods ordered and their delivery. Cancellation is not confirmed until you receive confirmation of cancellation from our returns dept. Initial written requests must be made to cs@appleadaydirect.co.uk when requesting a returns authorization number.
6.3 Except in the case of faulty or incorrectly described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on the original delivery documentation. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or incorrectly described goods we shall, after receiving notification in accordance with clause 6.2, 7.3 or 7.4, either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods less any carriage and 20% re-stocking cost which maybe applicable.
6.5 Except in the case of faulty or incorrectly described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.6 Once goods reported as faulty have been returned to us, will be tested, if found to be in full working order, the goods will be returned to you and the cost of any additional carriage will be charged. This does not affect your statutory rights
6.7 Arrangement for any return is the sole responsibility of the customer.
7. Warranty
7.1 All Electrical goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier system within 3 working days
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint.
7.5 Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer's warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
8. Limitation of Liability
8.1 Subject to 8.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
8.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
8.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
|
Returns Policy YOUR RIGHT TO CANCEL OR RETURN ITEMS
If for any reason you are not satisfied with the product(s) you have bought from us, or they are faulty and you wish to return them to us for a refund please email cs@appleadaydirect.co.uk and ask for a returns authorisation number (RAN), stating the reason for return. We will issue the RAN within 24 hours by email.
Please then return the item(s) to us in the original packaging and original condition within 7 days of receipt along with a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.
Please ensure you include all your details - name, address and telephone number (in case we need to contact you) as well as the Return Authorisation Number (RAN).
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
To return any products to us, please:
1. Make sure to tell us whether you want an Exchange or Refund.
2. Pack the items safely, enclose a copy of the electronic order acknowledgement we sent to you and send it back to the address shown below.
We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit. The item remains your responsibility until it reaches us and you are responsible for the cost of return. We recommend a secure method of postage. Your statutory rights are not affected by this returns policy
Please note, due to the nature of our products we cannot take returns of products where the product packaging has been opened or any seal broken, due to the risk of contamination.
DELIVERY & RETURN POLICY
As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Apple A Day Direct Ltd. will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Apple A Day Direct Ltd. at the earliest opportunity.
When you buy from us you have a cooling off period of seven days from the day you receive the goods. This means that if you decide that you do not want the product supplied then you can receive a full refund within 28 days provided that you notify us in writing within seven days of the receipt of product that you want to return it. You will remain liable for the actual carriage costs incurred by Apple A Day Direct Ltd. for both the issue and return of the goods. To claim under these terms the product must be unused, in the original undamaged packaging and the product must not be damaged in any way.
Returns Address:
Apple A Day Direct Ltd
Brook Lodge
Brook
Guildford
Surrey
GU5 9DJ
Please DO NOT return any items without first obtaining a returns authorisation number via customer services.
Apple A Day Direct Limited complies fully with prevailing UK/EU Consumer Protection / Distance Selling directive.
Your rights to return goods are protected under this directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
WARNING AND DISCLAIMER
The information, opinions, data and statements contained herein are not necessarily those of Apple A Day Direct Limited and should not be interpreted, acted on or represented as such.
Apple A Day Direct Limited do not make any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose with respect to documents available from this server. In addition, the Apple A Day Direct Limited and their employees and contractors assume no legal liability for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed herein and do not represent that use of such information, apparatus, product, or process would not infringe on privately owned rights.
Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by the Apple A Day Direct Limited or any of their employees and contractors.
Documents on this server are sponsored by the www.appleadaydirect.com along with private companies and other organisations. Accordingly, other parties may retain all rights to publish or reproduce these documents or to allow others to do so. Documents available from this server may be protected under the U.S. and foreign copyright laws. Permission to reproduce them may be required.
Please Consult A Licensed Healthcare Provider.
Apple A Day Direct Limited cautions uses not to seek the therapies described on these pages without the consultation of a licensed healthcare provider. Inclusion of a treatment or resource on this web site does not imply endorsement by Apple A Day Direct Limited.
LINKS TO OTHER INTERNET SITES
The links to outside Internet sites provided on the www.appleadaydirect.com web pages are provided as a service to our users and do not imply endorsement by Apple A Day Direct. Apple A Day Direct Limited is not responsible for the availability or content of these individual organizations' home pages.
MEDICAL INFORMATION AND ADVICE
Apple A Day Direct Limited encourages all patients to consult their primary healthcare provider to discuss both the advantages and risks of Complementary and Alternative medical treatments.
If you have any questions please contact us at cs@appleadaydirect.co.uk
|
| |
 | |
|
